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Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 10 day money-back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. BlackBook will not be responsible for parcels lost or damaged in transit if you choose not to insure. BlackBook will not pay for any postage regarding exchanges.
In addition to your rights in relation to faulty goods, you can exchange any goods within 14 days of receipt for a for a different size, style or colour.
If there are any questions about our Refund/returns policy please email us at firstname.lastname@example.org